Contact Us

*Please note that due to the effects of Covid-19 and restrictions placed upon us by the Victorian government many of our staff are working remotely from their homes to help keep everyone safe. If you need to get in contact with us, at times we may be unavailable or take a little longer getting back to you. We thank you in advance for your understanding.

Ways to get in touch

You can call us (03) 8595 6720 . Our phones are open 9am–5pm AEST Monday–Friday.

You can email us at

You can write to us at the following addresses:

  • Street address: Level 39, 385 Bourke Street, Melbourne VIC 3000

Please note that our office hours in Australia are Monday–Friday, 9am–5pm AEST.

We’re closed on Saturdays and Sundays.


We value the contribution each and every supporter makes to our work.  If you have a complaint we would like to hear from you and work with you to effectively resolve it. We will endeavor to respond acknowledging your issue within two business days and refer it to the appropriate team who will contact you to discuss your matter. The time it would take us to respond to your complaint will depend on the nature of the matters you raise. Our specialist team will seek to resolve any issues in a professional and timely manner.